Privacy Policy for Luxaviojet
Luxaviojet operates private aviation services in Hong Kong, focusing on transparency and the protection of your personal details. This document outlines how we manage your information throughout your journey with us, in strict accordance with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong .
Phase 1: Interaction
When you visit our digital platform to explore flight options or view our fleet, we begin collecting data to enhance your experience. This phase involves gathering procedural details such as your IP address, browser type, and navigation patterns on our site. We use cookies and similar tracking tools to recognize your preferences and ensure our interface functions smoothly.
This initial interaction allows us to understand which routes or services interest you, helping us adjust our offerings to match passenger needs. We do not link this functional data to your identity unless you choose to provide personal details through an inquiry form. All data collection at this stage is conducted with the goal of providing a seamless and efficient browsing environment.
Phase 2: Reservation
When you decide to move forward with a booking, the information we collect becomes more specific to facilitate aviation logistics. To finalize a reservation, we require your full name, contact details, passport information, and nationality. These details are essential for flight manifest preparation and compliance with Hong Kong aviation authorities.
During this stage, we also collect logistical preferences, such as your desired departure time and specific cabin requirements. As our operational protocol requires final booking completion through a physical visit to our office for cash payment, we use your digital reservation data as a temporary record to hold your spot.
This ensures that the transition from a digital inquiry to a confirmed flight is handled with precision and organizational clarity.
Phase 3: Communication
Once a reservation is initiated, we use your contact information to maintain an open line of dialogue. All official updates, travel documents, and itinerary confirmations are sent to the email address you provide. You can reach our support team for any queries at fly@luxaviojet.com .
Our communication is focused on providing you with the necessary details for your upcoming flight, such as terminal locations and boarding procedures. We may also send updates regarding maritime or aviation safety protocols as required by local regulations.
We aim to keep these interactions professional and informative, ensuring you have all the facts required for a successful trip without unnecessary distractions.
Phase 4: Archiving
After your trip is completed, your information enters our archiving phase. Luxaviojet retains travel records to comply with legal and tax obligations within Hong Kong. These records help us maintain a history of flights for auditing purposes and allow us to assist you more effectively if you choose to fly with us again.
Archived data is stored in secure environments with restricted access. We ensure that your identity remains protected even after the service is concluded. This phase is purely administrative, allowing us to follow the record-keeping standards set by the HKSAR government and aviation oversight bodies.
Phase 5: Deletion
Luxaviojet does not keep personal data longer than necessary for the purposes for which it was gathered. Once the legal retention period expires, or when the data is no longer required for administrative functions, we initiate a secure deletion process.
Our team utilizes digital shredding techniques to ensure that electronic records are permanently removed from our servers. Any physical documents containing personal details are destroyed using secure methods. If you wish to request the removal of your data earlier, you may contact us at fly@luxaviojet.com . We will assess your request in line with the PDPO requirements to determine if the information can be erased while still adhering to our legal obligations.
Entity Name: Luxaviojet
Physical Address:Carnival Commercial Building, Suite 1503 15/F, North Point, Hong Kong
Live Hours:10:00 AM to 5:00 PM, Hong Kong Time (HKT)